We specialize in the resale of pallets of customer returns and shelf pulls from various retailers. If we have more of an item, we post the availability of the multiple items. Generally, we only have the one or one set in the colour posted. If not posted, we don’t have other colours, sizes nor can we obtain other colours or sizes.

If there is a defect or damage, that we are aware of, we point it out in our listings and price the item accordingly. We encourage you to check out your purchases before leaving and always offer you the opportunity to inspect the item before leaving. This policy does not extend to rugs that arrive from the manufacturer wrapped up and in their original packaging. Please keep in mind our rugs are wrapped up and not on display. If you are unsure of a style or colour, ask us to bring the rug up from the website. We can also open an end for you to check the colour and feel, but do not remove new rugs from their packaging.

It is all sales final due to the discounted pricing. In addition, with COVID concerns, we cannot return or refund an item once it has left the warehouse and been in your vehicle or home. If you miss an item, watch the page for if we get another of the same or similar item. We do not hold without an Etransfer or deposit – no exceptions. Always confirm sizes, colours etc., before purchasing an item, we don’t offer a refund or exchange.

All sales are first come first served. If you want to “hold” an item, a deposit or payment in full is required. We do not refund deposits. Please be sure about what you want before reserving an item.

When putting a deposit, please pick the item up within 48 hours. We are ALWAYS tight on space and can’t store purchases for extended periods of time.

The price shown is our posted price, no further discounts, final pricing or further negotiating. HST is not included in our pricing and will be calculated based on your billing address. All pricing is for pick up in Binbrook. Shipping may be available on some items, but reach out before ordering to confirm if it is possible and where you are located. We will obtain a quote for shipping and advise you of the extra costs.

Effective June 6, 2023, if we have to refund a transaction due to a customer error – example ordered the item without confirming shipping or you changed your mind or expected a different colour or finish – there will be a 5% restocking charge – no exceptions as this is part of a new charge being assessed by our merchant provider.

Contact us for questions related to our posted policies.